Payment Policy

Effective Date: February 7, 2025

At Novo Heat Plus, we strive to provide you with a seamless and secure shopping experience. This Payment Policy outlines the payment methods we accept, the process of completing your order, and our security measures to protect your financial information. By making a purchase on our website, you agree to the terms of this Payment Policy.

1. Accepted Payment Methods

We accept a variety of payment methods to ensure convenience and security when making purchases on our website. These include:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can also pay using your PayPal account for a fast and secure transaction process.
  • Other Payment Methods: Depending on your location, we may offer additional payment options such as Apple Pay, Google Pay, or other online payment services.

2. Secure Payment Processing

We take the security of your payment information seriously. All payments are processed using SSL (Secure Socket Layer) encryption technology to ensure that your credit/debit card details and other sensitive information are kept private and protected from unauthorized access.

  • Encryption: Our payment gateway utilizes industry-standard encryption protocols to ensure the safety of your payment details.
  • Payment Gateway: We partner with trusted, PCI DSS-compliant payment processors to handle all transactions securely. This ensures that your personal payment information is never stored on our website.

3. Payment Authorization

Once you select a product and proceed to checkout, you will be required to provide payment details. By submitting your payment information, you authorize Novo Heat Plus to process your payment.

  • Order Confirmation: After your payment has been successfully processed, you will receive an order confirmation email containing your order details, including the estimated shipping time.
  • Order Cancellation: If we are unable to process your payment or if any issues arise with the transaction, we reserve the right to cancel or delay your order. You will be notified if any changes occur.

4. Billing Information

To ensure accurate and timely delivery of your order, please provide complete and accurate billing and shipping information. This includes:

  • Full name
  • Billing address (matching the address on your payment method)
  • Contact information (phone number and email address)

If there are any discrepancies in your billing information or if we are unable to verify your details, we may contact you for further verification or delay the processing of your order.

5. Currency

All transactions conducted on our website are in United States Dollars (USD). If you are purchasing from outside the United States, your payment will be converted to USD by your payment provider, and your bank or credit card company may apply additional currency conversion fees or charges.

6. Sales Tax

Applicable sales tax will be added to your order at checkout based on your shipping address. The sales tax rate will vary depending on your location and the laws in effect at the time of your order.

7. Payment Issues and Disputes

If you experience any issues with your payment, such as incorrect charges or failed transactions, please contact our customer support team immediately:

We will work diligently to resolve any payment-related issues and ensure that your order is processed correctly.

8. Refunds and Payment Reversals

If your order is eligible for a refund (as per our Refund and Returns Policy), the amount will be credited back to the original payment method. Please allow several business days for the refund to reflect in your account, depending on your payment provider’s policies.

9. Payment Fraud Prevention

We use advanced fraud detection tools to identify and prevent fraudulent transactions. If we suspect that a payment may be fraudulent, we reserve the right to:

  • Cancel the order
  • Contact the payment provider or financial institution for further verification
  • Request additional information or documentation from the customer

10. Changes to Payment Policy

We reserve the right to modify or update this Payment Policy at any time. Any changes to this policy will be posted on this page, with the updated Effective Date. We recommend that you review this page periodically to stay informed about any updates to our payment processes.

If you have any questions regarding our payment process, please don’t hesitate to reach out to our customer service team. We’re here to help ensure that your shopping experience with Novo Heat Plus is as smooth and secure as possible.

Contact Us: