Delivery Policy

Effective Date: February 7, 2025

At Novo Heat Plus, we are committed to providing fast, reliable, and efficient delivery services to ensure that your cooling products arrive at your doorstep in a timely manner. This Delivery Policy outlines our delivery process, shipping options, and estimated delivery times to help you make informed decisions when purchasing from our website.

By placing an order with us, you agree to the terms and conditions outlined in this Delivery Policy.

1. Shipping Locations

We offer delivery services to customers within the United States and selected international locations. Please check the shipping options available at checkout to determine if we can deliver to your address.

  • Domestic Shipping: We ship to all states within the United States, including Alaska and Hawaii.
  • International Shipping: We currently offer international shipping to select countries. Additional shipping fees and customs duties may apply, and delivery times may vary depending on the destination.

2. Shipping Methods and Delivery Times

We offer several shipping options to suit your needs. The available methods will be presented at checkout, and delivery times will vary depending on your location and the shipping option you select. Below are the general delivery time estimates:

  • Standard Shipping: Typically arrives within 5-7 business days after the order has been processed and shipped.
  • Expedited Shipping: Typically arrives within 2-3 business days. This option is available at checkout for an additional fee.
  • Overnight Shipping: Orders placed before 12:00 PM (local time) can be delivered the next business day. This option is available for an additional fee and may not be available in all locations.

Please note that these delivery times are estimates and may be affected by factors such as weather, holidays, or unforeseen delays by the shipping carrier.

3. Processing Time

Orders are typically processed within 1-2 business days from the time of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer.

  • Order Confirmation: After placing your order, you will receive an order confirmation email. Once your order has shipped, you will receive a separate shipping confirmation email with tracking information.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method you select. For international orders, additional customs duties, taxes, and fees may apply, and these costs are the responsibility of the customer.

  • Free Standard Shipping: We occasionally offer promotions with free standard shipping within the U.S. Check our website or newsletter for current offers.
  • Shipping Fees: For expedited and overnight shipping, fees will be calculated at checkout.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can use this tracking information to monitor the progress of your delivery.

  • Tracking Status: Please allow up to 24 hours for tracking information to update after you receive the shipping confirmation email.

6. Delivery Issues and Missing Packages

If your package is delayed, lost, or damaged during transit, please contact our customer service team immediately:

We will work with the shipping carrier to resolve any issues and ensure that your order is delivered as quickly as possible. For missing or stolen packages, please report the issue to us as soon as possible, and we will assist you in filing a claim with the carrier.

7. Delivery to PO Boxes and APO/FPO Addresses

We are able to deliver to P.O. Boxes and APO/FPO addresses within the United States using USPS. Please note that delivery times for these addresses may be longer than standard delivery.

8. Signature Requirement

For certain high-value orders, we may require a signature upon delivery to ensure that the package reaches the correct recipient. If a signature is required, you will be notified during the checkout process.

9. Delays and Weather Conditions

While we strive to ensure timely delivery, Novo Heat Plus is not responsible for delays caused by unforeseen circumstances, including but not limited to:

  • Inclement weather
  • Natural disasters
  • Strikes or labor disputes
  • Carrier delays or issues

We recommend that you track your package and stay in touch with the carrier to receive updates on any delays.

10. Changes to Delivery Policy

We reserve the right to modify or update this Delivery Policy at any time. Any changes will be posted on this page with the updated Effective Date. Please review this page periodically to stay informed about any updates.

Contact Us:

If you have any questions or concerns about our delivery policy, or if you need assistance with your order, please don’t hesitate to contact our customer service team:

We appreciate your trust in Novo Heat Plus and look forward to providing you with the best cooling solutions for your home or office!