Sales Policy

Effective Date: February 7, 2025

At Novo Heat Plus, we are dedicated to providing high-quality cooling solutions that meet the needs of our valued customers. Our Sales Policy outlines the terms and conditions of purchasing products from our website to ensure a smooth and transparent shopping experience.

1. Pricing

  • All prices displayed on our website are in USD (United States Dollars).
  • Prices are subject to change without notice. The price you pay for a product will be the price that is displayed on the website at the time you complete your order.
  • Sales tax will be applied to orders based on the delivery location in accordance with applicable state and local tax laws.

2. Product Availability

  • While we strive to ensure all items on our website are in stock, there may be occasional situations where a product is temporarily out of stock.
  • If an item is out of stock after your order is placed, we will notify you and either offer a replacement product or refund your purchase.

3. Order Processing

  • Once your order is placed, you will receive an order confirmation email.
  • Orders are typically processed within 1-2 business days. Once your order has been shipped, you will receive a shipping confirmation with tracking details.
  • Orders are processed during normal business hours, Monday through Friday, excluding weekends and holidays.

4. Payment Methods

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard
  • PayPal
  • Other: We may accept additional payment methods from time to time, which will be clearly listed at checkout.

All payments are processed securely, and your payment information will be kept confidential. Please ensure your payment details are accurate to avoid delays.

5. Order Cancellations

  • Orders can be canceled only if they have not been shipped yet. Once an order has been processed and dispatched, it cannot be canceled.
  • To cancel an order, please contact our customer service team as soon as possible at contact@novoheatplus.com or (518) 677-3868.

6. Shipping and Delivery

  • We offer shipping within the United States and internationally (subject to availability and additional shipping charges).
  • Delivery times may vary depending on your location and the shipping method selected at checkout.
  • Free Standard Shipping is available on orders over a certain amount ([Insert Amount] USD), depending on your location.
  • Shipping costs for orders below the qualifying amount will be calculated at checkout based on your delivery address and selected shipping method.

For more information on shipping, please refer to our Delivery Policy.

7. Promotions and Discounts

  • From time to time, we may offer promotional discounts, seasonal sales, or special offers. These promotions are subject to change and may have specific terms and conditions.
  • Promotional codes must be applied at checkout. Discounts cannot be applied after the order is completed.

8. Product Warranty

  • All products purchased from Novo Heat Plus come with a [Insert Duration, e.g., 1-year] warranty covering manufacturing defects.
  • The warranty does not cover damages caused by misuse, accidents, or improper maintenance.
  • For more information about our product warranties, please refer to the Product Warranty Information on our website.

9. Returns and Refunds

  • Our Return and Refund Policy outlines the process for returning items and obtaining refunds. We accept returns within 30 days of the delivery date on eligible products.
  • Please ensure products are returned in their original, unused condition and packaging for a full refund.

For more details, please review our Refund and Returns Policy.

10. Customer Support

If you have any questions or concerns about your purchase, our Sales Policy, or need assistance with an order, please contact us:

We are here to assist you and ensure your shopping experience is smooth and enjoyable.

11. Changes to the Sales Policy

We may update or revise our Sales Policy from time to time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review our policy periodically to stay informed about any updates.

Thank you for choosing Novo Heat Plus. We are committed to providing you with high-quality products and excellent customer service!