Privacy Policy

Effective Date: February 7, 2025

At Novo Heat Plus, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, protect, and share your information when you visit our website https://novoheatplus.com, make a purchase, or interact with our services. By using our website or making a purchase, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information in order to provide you with an efficient and personalized experience. The types of information we may collect include:

Personal Information

This includes information you provide when placing an order, subscribing to our newsletter, or filling out a contact form. This information may include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address

Payment Information

When you make a purchase, we collect payment details, including credit card information or other payment methods necessary for completing your transaction. We use secure payment gateways to protect your financial data.

Technical Information

We collect automatically generated data about your interaction with our website, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited on our website
  • Time spent on each page
  • Referring website (how you found our site)

This data helps us improve the functionality and performance of our site and enhance your user experience.

2. How We Use Your Information

The information we collect is used for several purposes, including:

  • Processing and fulfilling orders: We use your personal and payment details to process transactions, ship products, and provide customer service.
  • Marketing and communications: If you’ve opted in, we may use your email address to send you newsletters, promotional offers, and updates. You can opt out at any time by clicking the “unsubscribe” link in our emails.
  • Website improvement: We use the data to analyze how visitors interact with our website, allowing us to optimize functionality and enhance user experience.
  • Security: We may use the information to protect against fraud, unauthorized access, and other security risks.

3. How We Share Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in running our business and providing services. These include:

  • Payment processors: To securely handle transactions.
  • Shipping and logistics companies: To deliver your products.
  • Marketing and analytics providers: To help us improve our website and marketing strategies.

These third parties are obligated to use your information only to fulfill their specific functions, and they are prohibited from using your personal data for any other purpose.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience on our website. Cookies are small files placed on your device that help us remember your preferences, enhance your browsing experience, and personalize content.

You can manage your cookie preferences through your browser settings. However, disabling cookies may impact some features and functionality of our website.

5. Data Security

We take the security of your personal data seriously and implement a variety of security measures to protect your information. This includes:

  • Secure socket layer (SSL) encryption for data transmission.
  • Regular security audits and updates to our website and systems.

While we make every effort to protect your data, please be aware that no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access: Request the information we hold about you.
  • Correct: Request corrections to any inaccurate or incomplete data.
  • Delete: Request that we delete your personal data, subject to certain legal exceptions.
  • Opt-out: Opt out of marketing communications by clicking the “unsubscribe” link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please feel free to reach out to us: